They cut The brand new carpet out in my driveway and brought it in piece by piece, home by space. As I just experienced my walls painted, I went upstairs soon after numerous hours and explained towards the direct person, what happen to my freshly painted partitions. His response was oh which was there. I reported no it wasn’t as you could tour my home and see all walls were being freshly painted without any marks. He apologized then sent his figure out to his van to acquire some thing to clean my partitions. Effectively my walls went from the cream to pink coloring as the chemical striped the paint. He then apologized all over again and mentioned I’m sorry have you been pleased with the carpet job and I mentioned to him no and my partner signed our contract Below PROTEST. These laborers are outdoors people who are not Specialist and will be screened just before entering clients properties.
Thank you for sharing your practical experience. We apologize that your installation experienced a rocky commence, but are thrilled to hear that your occupation was concluded in your pleasure. For upcoming questions and/or problems don’t hesitate to Speak to us at customersupport at empire-today.com.
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It receives even worse. They sent the wrong laminate also! Get my salesman on the telephone and he retains attempting to inform me it’s the appropriate things. I now need to prove to him it’s ALL WRONG. He life relatively within sight so I ask if he can come to my household. Not surprisingly not. He will get in touch with me again- Nevertheless Awaiting THAT CALL. Now the soonest they can even come back is Tuesday then only do the laminate. I am now in limbo for your hardwood. We've now wasted our family vacation times on account of this screw up. This was alleged to be a terrific knowledge, but it’s been anything but that! We're SO PISSED OFF! Now getting explained to I've to start out The complete course of action yet again With all the salesman for the hardwood. Is this the support I paid for? I'm now reconsidering my full acquire.
Even worse, I’m promoting my condo and was going to put it in the marketplace immediately following the flooring was alleged to be finished but now I’m needing to delay Placing the area out there.
September 26, 2017 at 8:04 am It is basically difficult to deal with a business that does not Use a shop front as well as the customer service agents satisfaction them selves on scripted solutions and refuse to hear the main points of one's fears. I ordered carpet and baseboards from your business,the two were being scheduled to get mounted on Thursday, the blokes accomplishing the baseboards confirmed up with the incorrect dimensions basboards, he still left and hardly ever said when he would return. I fatigued calling Empire for more than two several hours to inform them to deduct the price of The bottom boards and I pays for them as soon as they are set up.
At that time, I used to be thoroughly bewildered and contacted the Number one-866-588-0124 affiliated with the text information. Following speaking to that person, I had been given a company ticket Number one-3289601117. Meanwhile, around an hour or so and also a 50 percent later on, I nonetheless haven't heard again from anyone. Equally my partner and I took off operate today to accommodate the installation. We had to rest at my daughter’s home very last night time since per Empire’s Guidelines, we broke down the bedroom sets. My home is totally disassembled for this installation. That is an horrendous inconvenience which I predicted could well be for someday only. Just after consistent contacting to Empire, they promised to carry out the installation on Saturday, July seven, 2018. They cancelled yet again on Saturday morning following sending confirmation e-mail. They blamed the warehouse without having available elements this time. So far, immediately after seventy two several hours, Tommy the First income man or woman still hasn't returned our phone calls or produced any such apology or assure to repair this nightmare!
January 24, 2018 at 10:fourteen am Alright I are already addressing this since September of 2017. The flooring which was put down in February 2017 was as a result of out your complete residence. We had been told that if they eliminated the previous flooring that all of the nail heads and staples might be flush before the new floors went down. In September we recognized that a nail head was pushing by way of a plank so we phone Empire to report it. After a couple os months we did have one among the initial installers arrive out and take care of the nail and change the plank.
Make sure you email is at customersupport@ empire-today.com with the phone number and street deal with associated with your get. Make sure you seek advice from your submitting by putting Headquarters in the subject line. We look ahead to hearing from you.
Being truthful along with you, at this time, I think the most effective solution can be for Empire-Today to return to our house, take out every one of the carpet and pads that you've got put in. My reasons are this: Â
June 20, 2018 at 4:34 pm Around a calendar year ago, I financed new carpet with “Empire Today†for my home. Every thing was fine right up until 12 months immediately after financing this carpet I recognized that my carpet was looking pretty outdated and had several wrinkles in numerous parts of my property. After i financed this carpet I used to be advised via the sales read more individual that my carpet are going to be included by a life span guarantee if just about anything have been to occur. I referred to as “Empire today†And that i spoke to someone who then informed me that my carpet warranty expired and if my carpet should be re-stretch I will require to buy that. I asked for to talk for the manager who said that she's going to demand me $199.00 to stretch my carpet, so I informed her alright. Following that, a Contractor from “Empire today†arrived to my house to extend the carpet, he looks at my carpet and says to me “sorry we have been unable to stretch this carpet because it was performed improperly from the start and we will need to re-do your entire carpet in your home to fix the situation. So the following organization working day I contact Empire today and requested to speak to some supervisor who explained to me that so as to correct the condition I will require to pay $seven-hundred.
As of eleven:30am aug 21, 2017. I sit in this article ready as I had been promised a contact in 30min. No one has termed. No person has confirmed up for my install. I’m now calling in and getting resolution. I was promised an put in
7b.) ET sent installer with wrong wax ring and wouldn’t Enable installer go the 1 mile to Property Depot to pick it up.
I welcome your electronic mail reaction and motivate you to definitely phone and talk to me. My newest encounter has long been totally infuriating in addition to a disappointment. I have been looking to solve this subject for more than 2 several years and it remains to be not fixed. Your N.Y. Extended Island Customer support Department and Installation Office has supplied little or no tangible guidance. They don't observe up and they do not hold their word every time they say they can connect with again. I have labored in customer check here service for twenty+ decades and guide an in-sure revenue and customer care Get hold of Heart group.