My identify is Donna Sharpe And that i reside in the State of Washington And that i want to share my Terrible encounter in the Kent Empire Business. On July 25th 2017 I named to have my carpet stretched so August sixteenth 2017 was the day we put in place. My husband and I moved many of the home furnishings (we've been within our early 70ys) at 4:30pm to the 15th Jaret termed to inform us that they are not arrive on the sixteenth thanks staff not a feasible to come.
Lastly just after per month received a solution. They despatched precisely the same crew to repair it and in some cases they observed it was a bigger issue. Empire despatched once again a third occasion inspector. Naturally the ground is negative. They did many problems putting in it. Edges are peeling off. Boards are so divided it which you could see the bottom boards. I've shed socks, my Little ones experienced ripped dresses (Children crawling) etc. We don't want to deal with Empire any more. They can be employing individuals that do not know very well what They may be performing possibly to save some cash. But this is the second time. Bad installations causing negative floors. Must be contacting and contacting them to obtain responses etc. We want our a refund. We don't desire to handle them any longer. Dreadful practical experience!!! These are only providing to switch it yet again. We do not believe in them any longer. We will see when And exactly how this will end. I'm awaiting the supervisor that's alleged to phone me today. I'll continue to keep updating.
We regret to hear that the tile installation did not fulfill your expectations. Your gratification is essential to us, and we’ll be following up along with you shortly to debate a resolution.
We perception your frustration and they are upset to hear that you're feeling in this manner. Remember to e mail your considerations and account facts to customersupport at empire-today.com, and point out Corporate Headquarters in the subject line so we may possibly even further support you.
In case you were being to bring in a brand new and “improved excellent†carpet, the you should also need to interchange the carpet in the game place and stair case mainly because it is identical sample as the living room flooring. The carpet to the staircase has now began to fray within the corners (which happens to be quite Bizarre for the reason that that region can not even be walked upon) and the sides with the carpet in the sport home have presently began to individual from hardwood flooring.
On Thursday, November thirtieth, I been given a voicemail from Kim in customer service. I returned her contact and spoke together with her inside the afternoon (approx. 2:30pm EST). Your CS and installation Division argued that when the installation manager Trevor agreed to an entire alternative of The work, it intended just the dining place. Are you presently kidding me…preposterous. Full substitution signifies total substitute not a eating place! I had my entire house put in Using the exact flooring.
We regret to listen to that you ended up unsatisfied with all your experience. We never want our customers to truly feel by doing this, and we’ll be next up along with you Soon to learn more.
I by no means listened to from corporate... I connect with Baltimore once again have not listened to again. I simply call the call center once more and was promised that everyone associated was included in the email and everyone within the corporate office she and an individual need to get again to in 24 several hours but it was after hrs.
The installer tells him anyone took the additional applications off the truck. Is that our organization? You arrive at a position prepare constantly for all occasions. We are paying a lot of money and you'll want to ensure you contain the equipment you may need.
October sixteen, 2017 at 4:36 pm They showed up devoid of enough product. Salemen calculated incorrectly. So my tile couldn’t be mounted. I used to be alleged to listen to from a person. Each week later on I called to get it scheduled. My carpet was mounted initially. Once the tile was mounted they'd to carry carpet where it transitioned. Now the carpet is coming loose along with the padding isn’t laying effectively. I named twice right before it go scheduled.They came didn’t simply call knocked left in the BLINK. It’s all on digital camera !!I referred to as 3 extra instances every time they said another person will connect with to reschedule it’s getting escalated to urgent. Eventually today I demanded to talk to any supervisor.
The carpet however just isn't finished. The installers arrived out late from the working day they were being scheduled and arrived with the wrong carpet and not sufficient of it. We experienced to possess considerable conversations with Many individuals from Empire for getting the correct carpet and A different installation day.
Right after two hours of waiting around I told the installer to leave. Shortly following that, the salesman calls after which proceeds to argue with me.
June thirteen, 2018 at seven:fifty five pm Ryan under no circumstances answers his phone or call you back again until finally you call his boss and he constantly defends him sayiong that he's working inside the warehouse, well I suppose they dont have phones in the warehouse. soon after having the restoration co appear out drying the floors for four a lot more days, Ryan known as me back and scheduled A different instaltion date when they arrived they checked the floor once more and explained it absolutely was continue to not dry yet and told my son that the carpet which the sub flooring would need to generally be taken out as well as carpet which was insallled months in the past and my cupboard that my refrigator is following way too requires taken down, Si I identified as my insurance coverage agent and he despatched An additional restoration to check here return out and Verify and he foind a four in by six inch piece of Wooden which was nonetheless moist and so he callled Ryan plus they talked and Ryan stated it absolutely was Okay to setup the ground. NOW it has been six months that my carpet was set up so I have my carpet covered with sheets and blankets Therefore the debree through the kitchen floor from the glue and Filth within the Uncooked ground on my new carpet so my house appears to be crazy and my frig is in the course of the ground in my kitchen area, So Because the new restoration man known as me and explained to me Ryan reported it had been Alright I took a months holiday to get my flooring imstalled and acquire my dwelling jointly, I identified as Ryan all 7 days without any response yet again until eventually I identified as his manager again and he said We however cant install your ground it needs to be 100% dry , In the meantime the restoration male felt that I desired carpet in my basement simply because he felt it would be safer , SO After i ultimately received keep of Ryan He explained he would appear out himself and Test the kitchen area moisture and Examine my match place For brand spanking new carpeting and he advised me that I would need to go ahead and take aged carpet from the gameroom my self.
September twenty, 2017 at 3:36 pm Installed Empire floors in whole household to the tune of 34K in December on 2014. Experienced a number of other concerns but the latest will be the flooring while in the basement is obtaining black mould spots within the engineered wood. These are definitely not little small places, these are enormous! Attempted to have it fixed. Manufactured 5 distinctive appointments for contractors from Empire to come back out and repair there was often some explanation they may not. The last contractor confirmed up several weeks ago and identified as his manager. His boss mentioned not to restore the flooring. The contractor pointed out a number of other blacks spots starting to type and spread. He mentioned that this engineered Wooden should not are actually mounted inside the basement. You can find too much humidity.